Question 1

Which payment is best? Paypal? Credit Card? Apple Pay? Affirm?

Accepted Answer

Paypal: Because it is mutually beneficial. The transaction is immediate and an order can be processed immediately. Therefore, expediting the production or shipping time to get you your masterpiece as soon as possible.

Apple pay: Payment is received within 1-3 business days and then the purchase order will follow.

Credit card: By using a credit card, Wix (website hosting company) holds the payment for about 7-10 business days and then pays out to the merchant. 
Your purchase order will be delayed, therefore shipping will be delayed as well.

Affirm financing: Takes 1-3 days to receive first payment via Affirm and then your Purchase order will commence.

**Payment option is up to the customer but we highly recommend using Paypal or Applre pay to expedite your order.

Question 2

About our Premium Acryllic / Metal Ink Paper/ Aluminum pieces (Overview)

Accepted Answer

Every Marz.ink premium piece comes the promise of rigid, structurally sound hanging hardware. We put our mounting hardware through rigorous testing to ensure your print will not bow, warp or fall off your wall no matter how large your print. Our aluminum print/mounting comes with a 1” or ½” aluminum subframe depending on the size of your print. Each subframe comes complete with D-rings and art hangers rated to safely hold the weight of your print.

Question 3

What are the details/specs for Acrylic/Metal mounted pieces?

Accepted Answer

• 3 mm high gloss framing grade plexiglas (acrylic)
• Epson archival pigment print on glossy or metallic paper
• Acid free, optically clear adhesive for face mount
• 3 mm Aluminum (dibond) Backing
• Hanging hardware
• CNC milled (computerized cuts)
• 60” x 60” Max Size.. If you are interested in something larger please contact: marzo.cs@gmail.com
 
With our Marz.ink premium acrylic prints, we face mount an Epson glossy photo print (archival pigment print) to framing grade plexiglass. Because this face mounting technique builds upon an Epson archival pigment print, it retains all the advantages of archival pigment prints and possess a wider color gamut, incredible resolution and high archivability / print permanence. This is then backed with 3 mm aluminum composite (dibond) and a hanging subframe.

Question 4

When will my order be shipped?

Accepted Answer

Within the US, expect your item within 15 business days of the purchase order. International orders can take anywhere from 15 to 30 days (after purchase order), depending on the country. 
 
Please email to receive an estimate for your country:
marzoid15@gmail.com

Question 5

What is your Return Policy?

Accepted Answer

You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged within 5 business days, email tracking information to marzo.cs@gmail.com, and we will gladly refund the purchase amount once the item is returned successfully.
*Keep in mind: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense. We highly recommend shipping your piece (s) back via Fedex/UPS not USPS.

Question 6

Do you offer bulk buying Art discounts?

Accepted Answer

If you would like to order more than 3 pieces (for a hotel, or your residence) Please email marzoid15@gmail.com

Question 7

Press Inquiries?

Accepted Answer

Please email: marzo.cs@gmail.com

Question 8

What carriers do you work with for Shipping?

Accepted Answer

Currently only shipping within the U.S.. All orders are shipped via Wynwood Shipping, OUVO and 3rd party professional art transporters.

***All pieces are insured for the value they were purchased to give the buyer piece of mind****

We take pride in ensuring that the art pieces arrive in perfect condition and are handled with care.

Question 9

Which method of payments can I use?

Accepted Answer

We accept the following: Visa, Mastercard, Amex, and Paypal.

Question 10

Which is the fastest way to reach you for Customer Service?

Accepted Answer

Please email: marzoid15@gmail.com

Question 11

Can I place an International Order?

Accepted Answer

Please Contact: marzoid15@gmail.com for International Orders before placing it. We are currently expanding to Latin America and will be shipping from Panama

Question 12

Copyright Information

Accepted Answer

All Marz.ink Art pieces are copyright under USPTO. Any re-print, re-production will cause you serious legal damage and will seek justice in the Court system under Florida laws.

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FAQ'S

Frequently asked questions